Forever 21 The Wash and Dispose Clothing Store
Will Forever 21 force me to hunt down Dave Carrol and beg him to write a song about my recent shopping experience.
My Experience began with my sons recent purchase of a pair of pants he was in need of to wear to his grandfathers memorial service. The pants were to long so I suggested he wash them and I would take them to a seamstress to have them hemmed. Why wash them? Because often clothing will shrink in the wash - thus shrink them first then hem them right? Right, except the result of our attempt to wash them and then get them hemmed ended with the washing. Once the washer ended its cycle my son went to retrieve them to place into the dryer and what did he find? a pair of pants that had fallen apart - that's right the waist no longer in tack a pair of pants no longer worthy of hemming but in need of being returned to Forever 21.
Pants back in the bag with tags and receipt - The mom as in me headed back to Forever 21 to exchange them for a new pair - Simple right. I was within their 21 day return policy had the tags and receipt - wrong. They do not allow returns for any merchandise that has been washed or worn. Wait a minute had we not washed them they would not have fallen apart. Was the sales person at Forever 21 suggesting to me that their clothing is truly disposable wear it and toss it because once washed it falls apart and you can not return it.
I was positive she was confused - seriously what store sells clothing that can not be washed.
I told her I understood she was doing her job and could I speak to her boss - he arrived at the counter and after 60 seconds he gave me the same story no returns - I shared my story even told him they were bought two states away that I had just flown in- he replied "Can you take them back to the original Forever 21 you bought them at two states away they might be able to do something for you", SERIOUSLY? get on a plane and return to another Forever 21 store because they might be more sympathetic, caring and just might stand behind the product I paid hard earned money for.
At this point I began thinking about Dave Carrol's broken guitar and his United Airlines experience- in which he wrote a song about. Now I was wishing I had his talent and could write my own Forever 21 song letting the mom world know the truth behind the return policy.
Lets face it I can't sing nor play the guitar so instead I headed over to Social media venues - I can do that - I stopped at Facebook and left a comment in which Forever 21 kindly hid from the rest of the world
Here was what I posted to Forever 21 Facebook:
Next stop Twitter - I was able to tweet it out and got other moms tweeting along with their own experiences. Has Forever 21 tried to connect with me - nope. Am I easy to find and connect with - yes. Twitter, Facebook , Email it is all available to them. Maybe they don't care about one unhappy moms experience but they did care enough to hide my Facebook post.
Why am I telling you my story - mostly because I am still in shock that a company as big as Forever 21 does not stand behind their merchandise, does not care about their customers and thought I should get back on a plane fly two states away and just maybe another store would help me.
Did I get your curiosity up about Dave Carrol and his Story? if so watch the below video and next time you have a customer service issue you to will be on the hunt for Dave Carrols ability to write and sing a song for you. Did I mention over 11 Million people have listened to his you tube.
Now if only I could get 11 million moms to leave comments on Forever 21 Facebook or tweet them maybe we would see things change at Forever 21.
P.S. Anyone know Dave Carroll
Labels: Product Reviews